Support
How can we help?
Email us and a real person will reply. Most answers are also in the common questions below.
Include in your email
- Your Cachelift version (About) and macOS version
- What you did, what you expected and what happened
- A screenshot, if it helps
- The email you bought with, for license questions
Never send your full license key or passwords. The last four characters of your key are enough.
Common questions
Quick fixes.
Not here? Email support@brixfly.com. Refunds are covered in the refund policy.
The scan says it was limited
Some folders, such as Downloads, need permission. Open System Settings, go to Privacy & Security, then Full Disk Access, switch Cachelift on and reopen the app. Cachelift still scans everything else without it.
I cannot activate my license
Check that you typed the key exactly as in your email, and that your Mac is online. A license works on one Mac at a time. If it is active on another Mac, deactivate it there first.
I lost my license key
In the app, open License and choose "Email my key". It is sent to the address you bought with. If that address is no longer yours, email us.
I bought a new Mac
Deactivate Cachelift on the old Mac under License, then activate it on the new one. If the old Mac is gone, email us and we will free the license.
How do I get items back?
Open the Trash and put items back, or use the Trash page in Cachelift. This only works while the items are still in the Trash. Once you empty it, Cachelift cannot recover them.
Some items could not be moved
Cachelift reports which ones failed and leaves them where they were. Common causes are files in use or missing permission. Close the apps using them and try again.
Where do I get a genuine copy?
Download Cachelift only from this website. Copies from other sites may be modified.
I found a security problem
Email us with "Security" in the subject and enough detail to reproduce it. Please give us reasonable time to fix it before you share it publicly.